Shipping and Delivery

Processing time

Please allow 24-48 hours for your order to be processed. Processing times are not included in the estimated delivery time at checkout. Certain products could require additional 1-2 business days.

During sales and high volume periods processing time is 3-4 days.

Estimated delivery

U.S. Express Shipping: 1 business day
U.S. Standard Shipping: 2-4 business days
International Shipping: 3-5 business days

Shipping rates

Calculated at checkout and vary depending on your delivery location.

Pre-Order Items

Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.

To ensure a smooth and efficient delivery process, please note that any orders containing pre-order items will be fulfilled in two separate shipments. Items available for immediate shipment will be sent first. To avoid any potential delays or complications, we recommend placing two separate orders: one for in-stock items and one for pre-order items.

Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,

please notify us by sending an email to info@koretsoftee.co.uk including your order number.

Item not delivered?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.

Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Temporary Shipping Suspension
Due to current circumstances, we are temporarily unable to ship orders to Israel, Iran, and Russia. We apologize for any inconvenience this may cause and appreciate your understanding.

Customs and Duties Charges

Almost all shipments crossing international borders (outside the UK) are subject to the assessment of duties and taxes imposed by the importing country's government.